Frequently Asked Questions
SHIPPING & PAYMENT INFORMATION
We provide global free shipping on all online purchases.
Your order will be shipped within 48 hours after your payment is verified. This does not include weekends or public holidays.
Products purchased after 9:00 AM PST will not be shipped the next business day. If you order after 9:00 am on Friday, your order will be dispatched as soon as the following Monday and you will receive your order within 5-10 working days.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 10% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
VALIMOR cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
ORDER INFORMATION & CONCERNS
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
On hold: your order is not being shipped because we are waiting for payment to clear.
WATCH SPECS & WARRANTY
VALIMOR has a limited warranty that covers manufacturer’s defects for two years after the original purchase date from our official website www.valimor.com or authorized dealer. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your authenticity certificate card. If you’ve purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized VALIMOR dealer.
To achieve the highest possible quality at the price, Valimor® mechanical timepieces are crafted across a range of locations distinguished for their watchmaking traditions. The designers and craftsmen behind Valimor® have more than 20 years of watchmaking experience.
We carefully select raw materials from different regions to create original, exquisite, unique, detailed, high quality and high CP value art timepiece.
Mechanical movements are crafted in Japan and Switzerland
Luminous Material: Switzerland
Swarovski Crystals: Austria
Cases, dials and additional hardware: Hong Kong
NBR Rubber: Japan
Assembling/Packaging/Printing: Taiwan
Leather: Italy and United States
VALIMOR automatic watch is a watch that continues to operate due to the regular motion of the wearer’s wrist. Automatic wristwatches don’t need winding if worn daily. The energy is stored by using a half-disc metal weight, called a rotor, that spins when the arm is moved. This energy is used to power the watch and can keep the watch going at night or while the watch isn’t being worn. Stored energy in an automatic wristwatch can keep an unworn watch running for 24 to 48 hours.
We didn’t look past one feature when designing VALIMOR. With this said, we went with a Swiss STP and Japan Miyota Precision Automatic Movement which is one of the most well known in the industry.
Valimor watches have a water resistance of 5 ATM to 50ATM. It can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.
Our leather straps are made of genuine leather.
The glass we use for our watches is made of sapphire crystal.
OTHER INFORMATION
We have a dedicated team of customer service specialists who can help you work through any issue. Just email us at INFO@VALIMOR.COM and we’ll help you take care of whatever you need.
We appreciate that you want to be a reseller of VALIMOR, we do have reseller at Taiwan, Hong Kong, USA, France and Norway. Please email us at INFO@VALIMOR.COM and we may get back to you when we decide to go down that path!