Frequently Asked Questions

SHIPPING & PAYMENT INFORMATION

We offer worldwide shipping for all online orders, ensuring a seamless shopping experience for our valued customers. Shipping fees are free, but customs, taxes or VAT will be borne by the buyer. General delivery time is approximately 5-10 working days.

Once your payment has been verified, we carefully prepare and dispatch your order within 48 hours, excluding weekends and public holidays.

All watches will be shipped via DHL Worldwide Express, a trusted and reliable shipping provider renowned for its global reach and expedited delivery services. They will be carefully shipped from either Taiwan or Japan, depending on the source of your purchase and product availability.

It is possible that your order may be subject to import duties and taxes upon arrival in your country. The exact amount of these fees typically equates to approximately 5% of the total value of the merchandise. However, please note that this is a general estimate and the actual amount may vary depending on the specific country to which the order is being shipped. For precise information regarding these fees, we recommend contacting your local customs office.

Please be aware that VALIMOR has no control over and cannot assume responsibility for any duties or taxes imposed on your package. Any additional charges for customs clearance will be your responsibility. Customs regulations and procedures differ from country to country, so we advise contacting your local customs office for further details. It is worth noting that in rare cases, customs agents may cause delays in the delivery of certain packages.

For VALIMOR® watch series or accessories labelled as [pre-order] on our official website, they will be shipped in accordance with the anticipated delivery time indicated on the product page.

We have allowed for potential delays in the manufacturing process when estimating the shipping times, ensuring a high level of accuracy. Once your order has been dispatched, we will provide you with a parcel tracking number, allowing you to monitor the progress of your pre-ordered watch series and receive it with confidence.

ORDER INFORMATION & CONCERNS

 

To ensure the authenticity and exclusivity of your VALIMOR® timepiece, we currently offer our watches in limited quantities through our official website: https://www.valimor.com.

By bypassing traditional retail channels, we are able to deliver exceptional craftsmanship at accessible prices directly to our valued customers. This approach eliminates unnecessary overhead costs, allowing us to focus on providing premium quality watchmaking.

When you purchase a VALIMOR® watch from our official website, you can have complete confidence in the authenticity and originality of your timepiece. We take pride in offering a seamless and secure shopping experience, ensuring that you receive a genuine VALIMOR® watch that embodies our commitment to excellence.

Visit our official website today to explore our exquisite collection and elevate your style with a VALIMOR® watch.

If you require any changes or wish to cancel your order, we kindly request that you GET IN TOUCH with us promptly. Please note that once your order has been processed by our warehouse, we regret to inform you that we are unable to accommodate any modifications. Therefore, it is crucial to reach out to us as soon as possible to address any concerns or adjustments you may have. Our dedicated team will be more than happy to assist you and ensure your satisfaction.

If you cancel your order, there will be two types of refund fees incurred:
 
1) Currency Exchange Loss: For each credit card transaction, the currency you select will be converted into Hong Kong dollars at the exchange rate provided by the payment processing company, Stripe, on that day and transferred to our account. During the refund process, this amount will be converted back into the currency you selected when you placed the order. Therefore, there will be losses due to the buy-sell exchange rate difference caused by these two instances of currency conversion.
 
2) Stripe Payment Processing Fee: For each credit card transaction, Stripe deducts a processing fee from the transaction amount. This fee will not be refunded to the payee or payer.
 
Please note, any losses mentioned above are not collected by our company. Instead, they are costs that customers need to bear due to changing their mind or making errors in their orders.

On Hold: Your order is currently placed on hold as we await the clearance of payment. This temporary status indicates that the shipment of your order has not yet commenced. Once the payment has been successfully processed and cleared, your order will proceed to the next stage for shipment. We kindly ask for your patience and assure you that we are actively monitoring the payment clearance process. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to our customer support team.

WATCH SPECIFICATIONS & WARRANTY

Valimor® is committed to delivering exceptional quality timepieces to our customers. Our watches are meticulously crafted across various locations renowned for their watchmaking traditions, ensuring the highest level of craftsmanship and attention to detail. With over 20 years of experience in the industry, our designers and craftsmen bring their expertise to every timepiece.

To create our original, exquisite, and unique timepieces, we source raw materials from different regions known for their exceptional quality. Here is a breakdown of the manufacturing locations for our key components:

  • Mechanical Movements: Japan and Switzerland
  • Luminous Material: Switzerland
  • Swarovski Crystals: Austria
  • Cases, Dials, and Additional Watch Parts: Hong Kong
  • NBR Rubber: Japan
  • Assembling/Packaging/Printing: Taiwan
  • Leather: Italy and United States

By utilizing the expertise and resources from these regions, we ensure that each Valimor® timepiece meets our high standards of quality, functionality, and aesthetic appeal.

At VALIMOR, we stand behind the quality and craftsmanship of our watches. We offer a limited warranty that covers manufacturer’s defects for a period of two years from the original purchase date. This warranty is valid for watches purchased from our official website, www.valimor.com, or authorized dealers.

Under this warranty, if your watch experiences any issues with its parts or mechanics due to a manufacturing defect, we will repair or replace the product free of charge. Please note that our warranty or exchange service does not cover any taxes or shipping costs incurred during the sending or receiving process. These expenses are the responsibility of the customer to bear. This warranty does not cover damage caused by misuse, water exposure, normal wear and tear, accidental glass damage, scratches, strap damage, or theft.

To avail the warranty service, proof of purchase is required. Please retain your authenticity certificate card or order number if you made the purchase from our website. If you purchased from an authorized VALIMOR dealer, kindly provide a copy of the receipt.

For warranty claims and service requests, please contact our customer support team. We are here to assist you and ensure that your VALIMOR timepiece continues to deliver exceptional performance and style.

An automatic watch from VALIMOR is a timepiece that operates through the natural motion of the wearer’s wrist. It eliminates the need for manual winding if worn daily. The mechanism relies on a half-disc metal weight, known as a rotor, which rotates with the movement of the arm. This rotation generates energy, which is stored and used to power the watch, ensuring its continuous operation even when not being worn. The stored energy in an automatic wristwatch can sustain its functionality for a period of 24 to 60 hours, allowing it to keep accurate time even during periods of non-wear.

At VALIMOR, we are committed to uncompromising quality and attention to detail in our timepieces. To ensure exceptional performance, we have chosen to incorporate esteemed Swiss STP and Japan Miyota Precision Automatic Movements, renowned for their reliability and precision, into our watches. These movements represent the pinnacle of watchmaking expertise and are highly regarded within the industry for their exceptional craftsmanship and accuracy.

Valimor watches are engineered with a water resistance rating of either 5 ATM or 10 ATM, depending on the model. This rating indicates that they can withstand a brief submersion under water, such as during hand washing or exposure to light splashes. However, it is important to note that they are not designed for swimming or bathing activities. To ensure the longevity and optimal performance of your Valimor timepiece, we recommend avoiding prolonged immersion in water or exposing it to high-pressure water sources.

Our exceptional quality leather straps are crafted using a selection of materials. We offer a range of options including vegan leather, which is a cruelty-free alternative, as well as genuine leather sourced from reputable suppliers. Each leather strap is meticulously chosen to ensure durability, comfort, and an elegant aesthetic that complements our timepieces. Whether you prefer the timeless appeal of genuine leather or the ethical choice of vegan leather, our straps are designed to enhance your Valimor watch with style and sophistication.

The glass used in our watches is meticulously crafted from premium sapphire crystal. Renowned for its exceptional clarity and scratch-resistant properties, sapphire crystal offers a level of durability and elegance that ensures a pristine viewing experience for our timepieces. By employing this high-quality material, we guarantee that your Valimor watch is equipped with a superior level of protection and a crystal-clear display that will withstand the test of time.

OTHER INFORMATION

 
While certain models of the VALIMOR® watch collection may become sold out due to the scarcity of materials or the intricacy of production, we strive to meet the demand of our valued customers. Models marked as [Discontinued] on the official website will not be reproduced in the future, ensuring their exclusivity and collectability. For other sold out models, we periodically restock them based on the availability of materials and the watchmaker’s schedule. To stay informed about upcoming restocks and release dates, kindly submit a message here to apply for a reservation. Our dedicated team is always ready to assist you and provide the latest information on product availability.

At VALIMOR, we understand that occasional challenges may arise during the online ordering process. Rest assured, our committed team of customer service specialists is here to assist you every step of the way. If you encounter any difficulties or have any concerns, simply reach out to us via email at INFO@VALIMOR.COM, and we will promptly address and resolve any issues to ensure your complete satisfaction. Your shopping experience is our utmost priority, and we are dedicated to providing the support you need for a seamless online ordering experience.

We sincerely appreciate your interest in becoming a valued partner of Valimor®. We welcome your collaboration, business ventures, or distribution proposals. Please email us at INFO@VALIMOR.COM, and we will promptly respond to your inquiry.