Frequently Asked Questions

SHIPPING & PAYMENT INFORMATION

HOW ABOUT DELIVERY SERVICES?

We provide global free shipping on all online purchases.

Your order will be shipped within 48 hours after your payment is verified. This does not include weekends or public holidays.

Products purchased after 9:00 AM PST will not be shipped the next business day. If you order after 9:00 am on Friday, your order will be dispatched as soon as the following Monday and you will receive your order within 5-10 working days.

WILL I HAVE TO PAY INTERNATIONAL TAXES and DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 10% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

VALIMOR cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

WHEN WILL THE PRE-ORDERED WATCH BE ARRANGED FOR DELIVERY?
The VALIMOR® watch series or accessories marked with [pre-order] on the official website will be shipped according to the expected delivery time of the product page.
We have estimated additional time for possible delays in the manufacturing process, so estimated shipping times will be very accurate. After shipment, a package tracking number will be provided to ensure that customers can receive your pre-ordered watch series with peace of mind.

ORDER INFORMATION & CONCERNS

WHERE CAN I BUY THE VALIMOR® WATCH?
VALIMOR® is currently making watches in a limited quantities, exclusively offered through the official website: https://www.valimor.com
By avoiding the overhead cost of physical retail, VALIMOR® offers premium quality watchmaking at accessible prices directly to consumers.
Purchases from our official website further guarantees the authenticity of your VALIMOR® timepiece.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

ORDER STATUS

On hold: your order is not being shipped because we are waiting for payment to clear.

WATCH SPECS & WARRANTY

IS THERE A WARRANTY?

VALIMOR has a limited warranty that covers manufacturer’s defects for two years after the original purchase date from our official website www.valimor.com or authorized dealer. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your authenticity certificate card. If you’ve purchased from our site, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized VALIMOR dealer.

WHERE ARE THE TIMEPIECES MANUFACTURED?

To achieve the highest possible quality at the price, Valimor® mechanical timepieces are crafted across a range of locations distinguished for their watchmaking traditions. The designers and craftsmen behind Valimor® have more than 20 years of watchmaking experience.

We carefully select raw materials from different regions to create original, exquisite, unique, detailed, high quality and high CP value art timepiece.

Mechanical movements are crafted in Japan and Switzerland

Luminous Material: Switzerland

Swarovski Crystals: Austria

Cases, dials and additional hardware: Hong Kong

NBR Rubber: Japan

Assembling/Packaging/Printing: Taiwan

Leather: Italy and United States

WHAT IS AN AUTOMATIC WATCH?

VALIMOR automatic watch is a watch that continues to operate due to the regular motion of the wearer’s wrist. Automatic wristwatches don’t need winding if worn daily. The energy is stored by using a half-disc metal weight, called a rotor, that spins when the arm is moved. This energy is used to power the watch and can keep the watch going at night or while the watch isn’t being worn. Stored energy in an automatic wristwatch can keep an unworn watch running for 24 to 48 hours.

WHAT TYPE OF MOVEMENT IS USED?

We didn’t look past one feature when designing VALIMOR. With this said, we went with a Swiss STP and Japan Miyota Precision Automatic Movement which is one of the most well known in the industry.

ARE VALIMOR WATCHES WATERPROOF?

Valimor watches have a water resistance of 5 ATM to 50ATM. It can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.

WHAT TYPE OF LEATHER IS USED?

Our leather straps are made of genuine leather.

WHAT IS THE GLASS MADE OF?

The glass we use for our watches is made of sapphire crystal.

OTHER INFORMATION

WILL SOLD OUT MODELS ON THE OFFICIAL WEBSITE BE MADE AVAILABLE AT A LATER POINT?
Certain models of VALIMOR® watch collection are limited by the rarity of the materials or the difficulty of production.
Models marked [Discontinued] on the official website will not be produced again.
The other sold out models will be restocked depending on the material supply and the watchmaker’s schedule. To check release dates, please leave a message here to apply for reservation, we are always ready to serve you. 
WHAT HAPPENS IF I HAVE A PROBLEM ORDERING ONLINE?

We have a dedicated team of customer service specialists who can help you work through any issue. Just email us at INFO@VALIMOR.COM and we’ll help you take care of whatever you need.

HOW DO I BECOME A VALIMOR RESELLER? DO YOU HAVE ANY AUTHORIZED RESELLERS?

We appreciate that you want to be a reseller of VALIMOR, we do have reseller at Taiwan, Hong Kong, USA, France and Norway. Please email us at INFO@VALIMOR.COM and we may get back to you when we decide to go down that path!